STORE POLICY

At Artistic Licence, we are committed to providing our customers with a delightful shopping experience. Please take a moment to familiarize yourself with our store policies to ensure a smooth and enjoyable visit.

 

Store Hours:

Our regular store hours are Monday to Friday 9:00 to 16:00

Holiday hours may vary, so please check our website or contact us for updates.

 

Returns and Exchanges:

We gladly accept returns or exchanges within 7 days of purchase.

Items must be in their original condition, with tags attached and accompanied by the original receipt.

Clearance and discounted items are final sale and not eligible for return or exchange.

Custom-made or personalized items cannot be returned unless there is a defect.

 

Refunds:

Refunds will be issued in the original form of payment.

Please allow 7 days for the refund to be processed.

 

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 7 days of receiving the product.

We will replace the item or issue a refund, as per your preference.

 

Payment Methods:

We accept EFT payments.

All transactions are processed in South African Rands.

 

Customer Satisfaction:

Your satisfaction is our priority. If you have any concerns or questions, please don't hesitate to contact our customer service team at 065-899-8102

 

Promotions and Sales:

Keep an eye out for our promotions and sales. Follow us on social media or sign up for our newsletter to stay updated.

 

Thank you for choosing Artistic Licence. We appreciate your business and look forward to serving you. If you have any questions or need assistance, feel free to ask our friendly staff.